Refund & Warranty Policy

Effective Date: 09/03/2025

At NEUCO, Limited, we stand behind the quality and durability of The Pullstarter. Your satisfaction is important to us, and this policy outlines how refunds, returns, and warranties are handled.

1. Refunds & Returns

• Eligibility: You may request a return within 30 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase.

• Process: To initiate a return, contact us at 📧 support@[yourdomain].com with your order number.

• Refund Method: Approved returns will be refunded to your original payment method.

• Non-Refundable Items: Shipping fees are non-refundable unless the product was defective or incorrect.

2. Exchanges

• If you received a defective or damaged item, we will gladly exchange it at no additional cost. Please contact us within 7 days of delivery to arrange an exchange.

3. Warranty Coverage

• Warranty Period: The Pullstarter is covered by a 1-year limited warranty from the date of purchase.

• Coverage: The warranty covers defects in materials and workmanship under normal use.

• Exclusions: The warranty does not cover damage caused by misuse, accidents, modifications, or use with incompatible tools or engines. Normal wear and tear is also excluded.

4. Warranty Claims

To submit a warranty claim, please provide:

• Proof of purchase

• Photos or description of the issue

• Your contact information

We may require the product to be returned for inspection before approving a repair, replacement, or refund.

5. Shipping for Returns & Warranty

• Customers are responsible for return shipping costs unless the product was defective, damaged, or an incorrect item was sent.

• For approved warranty replacements, NEUCO, Limited will cover the cost of shipping the replacement product back to you.